Cockpit IT Service Manager - Documents & Videos
Getting started
Create your organization and users (French)
Customize your portal (French)
Set up your security policy (French)
Set up your email gateway (French)
Set up your SMS gateway (French)
Generalities
Set up two-factor authentication (Video)
How to use the notification center (Video)
Strong identification for end-user (English)
Strong identification for end-user (French)
Cockpit ITSM - Desktop for Windows guideline (English)
Cockpit ITSM - Desktop for Windows guideline (French)
Service Desk (For end-users)
Service Desk guideline (English)
Service Desk guideline (French)
How to use the notification center (Video)
Set up two-factor authentication (Video)
Tickets: How to submit a request (Video)
Tickets: How to declare an incident (Video)
Tickets: How to access and follow a ticket (Video)
Tickets: How to reopen a ticket (Video)
Tickets: How to archive a ticket and add a review (Video)
Tickets: How to approve or refuse a ticket (Video)
Tickets: Using filters and the search field (Video)
Tickets
How to create a ticket (Video)
How to add an exchange (Video)
How to send an email from a ticket (Video)
How to assign or transfer a ticket (Video)
How to close a ticket (Video)
How to assign tasks to tickets (Video)
How to manage the calendar (Video)
Using filters and the search field (Lists) (Video)
How to manage a project: Kanban (Video)
How to manage a project: Gantt (Video)
How to configure catalogs and templates (Video)
How to configure custom terms for fields - Translations tab (Video)
How to configure the statuses (Video)
How to configure the SLAs (Video)
How to configure custom properties (Video)
How to configure applications (Video)
How to configure workflows (Video)
How to configure the approval processes (Video)
Indicator calculation (French)
Synchronization service - Guideline (English)
Synchronization service - Guideline (French)
Synchronization service - ServiceNow (English)
Synchronization service - ServiceNow (French)
Synchronization service - ServiceNow - XML example
Synchronization service - Jira (English)
Synchronization service - Jira (French)
Synchronization service - Jira - XML example
Infrastructure
Datacenter management (English)
Datacenter management (French)
Equipement (asset) management (English)
Equipement (asset) management (French)
Inventory management (English)
Inventory management (French)
Network management (English)
Network management (French)
Software and licence management (English)
Software and licence management (French)
Supplier and contract management (English)
Supplier and contract management (French)
Equipement metric management (English)
Equipement metric management (French)
Database metric management (French)
Office
Equipement (asset) management (French)
Software and licence management (French)
Supplier and contract management (French)
Cockpit ITSM - Inventory agent (English)
Cockpit ITSM - Inventory agent (French)
Monitoring
Utilization guideline (English)
Utilization guideline (French)
Report and statistic utilization (English)
Report and statistic utilization (French)
Supervisor - Configuration guideline (English)
Supervisor - Configuration guideline (French)
Supervisor - Detailed check configuration (English)
Supervisor - Detailed check configuration (French)
Supervisor - Web scenario check configuration (French)
Supervisor - SNMP check configuration (English)
Supervisor - SNMP check configuration (French)
Supervisor - Template deployment (English)
Supervisor - Template deployment (French)
Supervisor - Check execution process (English)
Supervisor - Check execution process (French)
SNMP MIB management (English)
SNMP MIB management (French)
External alert configuration (English)
External alert configuration (French)
Set up SNMP remote access (English)
Set up SNMP remote access (French)
Set up Unix system remote access (English)
Set up Unix system remote access (French)
Set up Windows system remote access (English)
Set up Windows system remote access (French)
Set up AS400 system remote access (English)
Set up AS400 system remote access (French)
Set up ESX system remote access (English)
Set up ESX system remote access (French)
Set up database remote access (English)
Set up database remote access (French)
Set up SAP instance remote access (English)
Set up SAP instance remote access (French)
Set up JAVA application remote access (English)
Set up JAVA application remote access (French)
Passwords
Utilization guideline (French)
Knowledge base
Tasks
Utilization guideline (English)
Utilization guideline (French)
Configuration guideline (English)
Configuration guideline (French)
Logbook
Utilization guideline (French)
Reports
Report publication (French)
Daily template configuration (French)
Type configuration (French)
Administration
Set up authentication services (French)
Monitoring Engine management - Windows (English)
Monitoring Engine management - Windows (French)
Monitoring Engine management - Linux (English)
Monitoring Engine management - Linux (French)
Get fingerprint certificate (English)
Get fingerprint certificate (French)
Public API connection (English)
Public API connection (French)
Public API documentation (English)
"On Premise" instance management
Installation - Windows (English)
Installation - Linux (English)
Administration - Windows (English)
Administration - Windows (French)
Administration - Linux (English)
Administration - Linux (French)